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Can't log in (Password problems)

Welcome to The Singing Zone! This page will help you get logged into the Member's site so you can get started right away. 

 

"Password doesn't work!"

You have been issued a secure password from our system. Your password will come in a welcome email from Per and also include instructions on how to get started. If you don't receive the email please look in your spam folder, and also add support@thesingingzone.com to your safe senders list. 
 
The passwords do work! "Secure" basically means that they are too hard to type. They are long and complicated, and some letters and numbers may look the same. 
 
We recommend that you copy/paste the password to get logged in your first time. You can change to an easier-to-type password once you are logged in (keep your account secure by not making your password too easy!)
 
If you don't know how to copy/paste keep reading... we'll show you how. 
 
If you already know how to copy/paste and are still having difficulties logging in it is usually caused by grabbing a space at the end of the password. Look closely at the screen as you select the password and you'll get it right the next time. 
 
Retrieve Your Password
 
There is also the possibility that you changed your password and don't remember which one is the current one. No  worries... you can always retrieve your password at any time from the Log in screen at www.thesingingzone.com/members - simply enter your account email into the form and click "Send Password." Our system will send you an instant email with your latest password. 
 
Retrieve password

Copy/Paste Tutorial

Our passwords are too hard to type, so it's best to use copy/paste to log into the site. It is very easy to copy and paste text using a computer or phone - once you learn how to do this you'll thank us forever because it makes using a computer so much easier.
 
First check your hardware: Copy/paste is slightly different depending on the type of computer/mouse, or tablet/phone you are using. This page goes through all the main types of devices. If we don't cover your situation here please refer to your device's operating manual to find quick instructions. 

Basic Instructions

Copy/paste is very simple. Here are the basic instructions.
  1. Select the word(s) you will want to copy (the password in the welcome letter)
  2. Give the command to copy that item into the computer's memory
  3. Go to the place you want to paste (the password field on the login page) - click in the field so the cursor is blinking 
  4. Give the command to paste the item from the computer's memory

Using a Computer with a Mouse or Trackpad

Microsoft computers and Macs are very similar in how copy/paste works. The biggest difference will be in the type of mouse you are using. You may need to refer to your computer's help system for instructions on exactly how to use your mouse. 
 
Step 1: Select the password
This can be done in several ways. 
 
Drag: The most common way is to hold down the left button on your mouse while you drag the cursor across the word. For some reason it is often easier to start at the right side of the word and drag to the left until the entire word is surrounded by a dark shading (usually blue). 
TIP: Be very careful not to grab a space at the end of the word. 
 
Doubleclick: Another way to select a single word is to doubleclick on the word. However this almost always ends up catching a space at the end of the password. 
 
When you are done it will look like the image below (notice no space at end of word)
 
 
Step 2: Copy to Memory
Now that you have the password highlighted there are several ways to copy that word into your computer's memory. 
 
Key Command: On a PC you can hold the Ctrl key and type C. On a Mac hold the Command key and type C. 
 
Right Click: On a PC you can Right-click on the highlighted word and a little menu will pop up. With a Mac you hold the Ctrl key while you tap on the word, or if you have a trackpad you press with both fingers. 
 
A sub menu will pop up. Choose "Copy" from the submenu. 
 
Command Bar: On both a PC and a Mac there will be a command bar at the top of the screen. With your password highlighted click "Edit" and then choose "Copy."
 
Step 3: Click into password field on Login page
You will now need to leave your email and go to the Singing Zone site. Open up a browser, and go to www.thesingingzone.com/members
 
Click in the password field on the login page until you see the cursor blinking. 
 

Step 4: Paste the password

Pasting is very similar to copying. Now that your cursor is blinking in the password field do one of the following to retrieve your password from your computer's memory:
 
Key Command: On a PC you can hold the Ctrl key and type V. On a Mac hold the Command key and type V. 
 
Right Click: On a PC you can Right-click in the password field and a little menu will pop up. With a Mac you hold the Ctrl key while clicking in the password field, or if you have a trackpad you press with both fingers. 
 
A sub menu will pop up. Choose "Paste" from the submenu. 
 
Command Bar: On both a PC and a Mac there will be a command bar at the top of the screen. With your password highlighted click "Edit" and then choose "Paste."
 

The password will paste in disguised by a line of dots as in the image below. 

 
 
Step 5: Click the "Log in Now" button to log in. 
 

Phone or Tablet

Phones and tablets are a bit more tricky, but after a few times it'll become easy. 
 
The basic idea is the same.
  1. Select the word(s) you will want to copy (password in welcome letter)
  2. Give the command to copy that item into the device's memory
  3. Go to the place you want to paste (password field on login page) and click in the field so the cursor is blinking 
  4. Give the command to paste the item from the computer's memory
Step 1: Select the password
Open your Welcome email and press your finger on the password, holding it for a short moment until the password is highlighted. It may, very likely, select the word correctly. If not you'll need to adjust using the sliders that popup. Be careful not to grab a space at the end of the password. 


 
Step 2: Copy password to memory
You'll notice that as you select the word a menu pops up. Tap on "Copy"
 
Step 3: Go to the login page
Go to the member's login page at www.thesingingzone.com/members. Type your email into the Username field, and then press your finger and hold in the password field. 
 
Step 4: Paste the password into the password field.
A menu will pop up and you can select "Paste". 
 
 Click the "Log in Now" button and you will log into the member's area. 
 
Username and Password are Blank
 
 If you retrieve your password from the Singing Zone site and get an email with a blank username and password it is because there is no membership on file for that email address. Here are some possible solutions:
  1. It could be that you are using a different email address. If you signed up with an old email address we will still have that one on file for you. We can change that easily for you so all you need to do is email us at support@thesingingzone.com. Be sure to send enough information so we can find you. If you can't remember which email you used, send us a comprehensive list of possibilities and we are happy to search for them all. We can also search for your name exactly as you may have typed it, and we can search for the address you used for the order as well. 
  2. It could be that there is a typo in the email address you used to order. In that case please send all the information you may have used in the order to help us in our search. 
  3. Perhaps you have not ordered the Sing With Freedom program. The membership is only available for students of the Sing With Freedom program, so you'll need to start there. 
Problems?
Problems are most often caused by grabbing a space at the end of the password. If you are certain you have entered the password correctly then email support@thesingingzone.com and our wonderful support team will help you access your account. 
 
 
 
 
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